LG 5.0 cu. ft. Mega Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360(degree) and Built-In Intelligence

Love LG products and LG support

by Frank2023

Submitted 05-17-23

done Yes, I would recommend this to a friend

lg.com

The review would be a true 5 stars had COSTCO not failed in the installation. Please read on When it was time to replace our 14-year-old LG pair there was no question it was going to be an LG product. I was disappointed that most new LG dryers do not have the stainless-steel drum for cost reasons LG opted to use powder coating instead in my opinion a mistake. After doing some research we opted to purchase an offering from COSTCO item number 1404729 which included the WM4500HBA washer and the DLEX4500B dryer. This has a hybrid drum the back of the drum is powder coated and the rest is stainless steel. COSTCO delivered and installed the pair on January 10 2023. We had read instructions and features of both machines and we anxiously waited to try them out within the first several washes we noticed that everything we washed literally STUNK Boys and I blamed my wife did she changed detergent did she change softener did she add some additive?? Answer was no at this point we were extremely unhappy with our appliances the we noticed a water leak on the exterior wall next to the wash room. Our nightmare began I checked for leaks everywhere and found that the drain hose was overflowing with each use. I looked at the COSTCOs installation and found that the drain hose was shoved down the drain pipe up to 30 inches instead of routing the drain hose per instructions it was just bundled in a mess in the rear of the washer the provide cable ties were not used a scrap piece of electrical wire that I had in the garbage was used instead. The provided elbow bracket to install the drain hose to the drain was not used. I immediately called LG tech support very knowledgeable and helpful I explain the whole situation conclusion: the drain hose should not be shoved down as it was this will cause the machine to siphon sewer liquids into the machine she went on to say that this would explain the smell and o yea our whole family itching and breaking out in rashes. She explained the installation per the installation sheet provided I added an elbow bracket luckily I had the old one and limited the length of hose in the drain per LGs instructions. As far as the smell she suggested I run 2 to 3 clean cycles on the machine cycles to try to eliminate all sewer liquid from the washer I asked if that would get rid of all of it the answer was maybe so now I have a brand-new washer and dryer contaminated with sewer and I have the dirty drain water and sewer liquid that leaked into my wall. Will this cause mold in the future? I contacted COSTCO after a bunch of run-around being transfer to a half dozen people the conclusion by Tanya was that it was my fault you should have caught this issue immediately she suggested I contact LG and have them replace the dirty hose. This is a true shame I have been a loyal COSTCO member for over 30 years. Bottom line LOVE the WM4500 HBA machine I will replace these units one way or another with the same or other LG units even if I must buy another pair but I will not have my family using a machine that is contaminated with sewer feces.

Better than expected

by LG WM4500

Submitted 05-14-23

done Yes, I would recommend this to a friend

lg.com

We upgraded to a new LG washing machine when we moved into our new home. Wed had LG previously but our model was over ten years old. It never gave us a day of problems so it was an easy decision to stay with the same brand. We couldnt be more pleased with the WM4500HBA. Its incredibly easy to use and weve been working nonstop with it since moving into our new home. Were so happy to have the latest and greatest and we know from our previous model how dependable the brand is for long-term usage.

Great Value for the Money

by Sam Andrews

Submitted 05-13-23

done Yes, I would recommend this to a friend

lg.com

I bought this machine about two months ago and so far it was working perfectly fine it is quiet and packed with technology.

by Mossudog

Submitted 04-18-23

clear No, I would not recommend this to a friend

lg.com

I bought the LG 4500 washer and dryer a couple of weeks ago. Everything went smoothly with CAS and the delivery. Now about my washer Everything works ok with one exception. At the end of the wash cycles different settings/options after the last spin is done my machine doesnt do the tumble cycle to help remove some wrinkles. I find all the clothes stacked against the tub wrinkled beyond belief. Cannot use the steam care cycle which would remove them as not all clothes are supposed to be exposed to high heat. Does the manufacturer think that all clothes go in the dryer to get rid of the wrinkles? I called LG yesterday talked to someone which promised to send me an email detailing ways to improve the wrinkles after washing them but so far I didnt receive it. I dont know if my machine is faulty or this is the way the program was done. Regardless I am very unhappy with this machine.

new washer

by lwb64

Submitted 04-04-23

done Yes, I would recommend this to a friend

lg.com

I have had this for a month and it works really good the only issue I had is when washing rugs when it finished the cycle they were still wet so I went to the spin cycle but it stopped after 2 min. Not sure if it was just out of balance. Other than that it has been working fine. Of course have to figure out what cycle to use for different things I wash learning curve for all of the features. Was looking at the dryer also but need the kit for propane. Not everybody installs it.